It is a system that allows you to receive your order from our Navi Marine Mersin Marina store.

When you create your order, it is sufficient to choose our Marina store as the delivery address. You can receive delivery from designated service points in our stores with your order number and ID.

Delivered to the store within 7 working days from the date of your order.

The products that are not received from the store without any notification within 7 working days are returned to our internet warehouse.

When you receive the product, if you open the package and detect damage before leaving the store, your product will be exchanged in our store.

You can shop at Navimarine.com.tr with your visitor ID even without being a member. However, we recommend that you create a subscription so that you can track your orders through the system, contact you when necessary, and send you order status updates.

Your new password will be sent to your e-mail address if you enter your e-mail address that you have created a subscription to our system and click on the "forgot password" button.

 You can pay for your shopping on Navimarine.com.tr using a credit card of any bank.

You can pay with debit cards and cash payment (ATM) cards.

Credit from foreign banks It is not possible to pay with cards.

We are unable to receive payment with the option to pay at the door.

While making the payment, the information about your credit card is encrypted using 128bit SSL and automatically reaches the bank where the payment transactions are made and provision is taken. During this process, your information is only sent to the bank, Navi Marine Denizcilik Turizm İşletmeciliği San. ve Tic Ltd Sti. It is not stored by.

Your identity information that you provide during membership registration and shopping is kept in accordance with the membership agreement.

The products sold on Navimarine.com.tr are limited to store stocks. After the customer order, the stock of the product in the stores is checked, the customer is informed about the products that cannot be supplied because the stock is exhausted, and the payment is returned.

All products sold on Navimarine.com.tr are supplied at Navi Marine Store and delivered to cargo within 2-7 working days. An estimated arrival time is expected to be 1 business day for shipments within Istanbul, and between 1 and 4 business days for shipments outside Istanbul. The cargo company will deliver your order to the address you specified between 09.00-18.00 on working days.

Delivery of your orders of 500 TL or more that you have purchased from Navimarine.com.tr is free of charge.

The delivery of the products you have purchased from Navimarine.com.tr is made through our contracted cargo company Yurtiçi Kargo.

When the cargo is delivered to you, if there is a case of crushing, deformation, wetness or damage to the product, open the box with the cargo officer and check the condition of your products. In case you see any damage to the products, do not take delivery of the products and ask the cargo officer to keep a report. The recorded products will be delivered to Navimarine.com.tr by the cargo company and the products will be exchanged by us.

If your order has not yet been shipped, you can cancel your order from My Account > My Orders page. You can also send us your request via e-mail at onlinedestek@navimarine.com.tr or call us 7 days a week between 09:00 and 18:00. makes. Payments in installments are returned in installments as per bank processes. Since the refund process differs depending on your bank, you can track your returns by contacting your bank.

If you have placed an order as a guest user, you can start the return process by accessing the return shipping code on https://navimarine.com.tr/apps/parcelpanel.

You can create a return request for your products that have not passed 30 days after the invoice date.

If you have made a purchase with the installment payment option, the refund will be returned to your card in installments by your bank.

It must not have passed 30 days after the invoice date, The original packaging of the product must be intact and unopened, Products such as swimsuits must be on the hygiene tape, The product protection band must not be opened, Product labels and logos, if any, must not be removed, The product must be in a re-saleable condition. For non-refundable products, visit navimarine.com.tr/policies/refund-policy.

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